Privacy & Cookie Policy

This policy explains what information Bello Duo collects through this website, how we use it, and the cookies and analytics we rely on. Last updated 27 September 2026.

Who we are

This website is operated by Bello Duo (Conor Taggart and Victoria McClements), a singing duo based in Northern Ireland. For any privacy question, or to exercise your rights, email belloduovoices@gmail.com.

Information we collect

When you make an enquiry through our contact or booking form: your name, email address, phone number (if you give one), and the details you share such as event type, date, location, budget and your message.
When you join our mailing list: your email address.
When you buy tickets: your name and email address, the names of the other people on your booking, and what you bought, so we can send your tickets and booking confirmation and check everyone in at the door. You can also tick a box to hear about our future shows. Your card details go straight to our payment provider Stripe and never reach us. If you reached our ticket page through one of our own tagged links (such as the link in our Instagram bio or the QR code on a poster), we also note which one on your booking, so we can see which posts help sell tickets.
Automatically, only if you accept cookies: usage information such as the pages you view, how you arrived at the site (referral or campaign source), and general device, browser and approximate location data.

Cookies and tracking

When you first visit, a banner lets you accept or decline non-essential cookies. Until you accept, no analytics or advertising cookies are set and our advertising tools are not loaded. You can change your mind at any time (see "Your choices" below).

Strictly necessary: a small record of your cookie choice (stored in your browser) and the technical cookies needed to host and secure the site (Google Firebase Hosting).
Analytics (with consent): Google Analytics 4 and Google Tag Manager, to understand traffic and improve the site.
Advertising (with consent): the Meta (Facebook/Instagram) Pixel, so we can measure and, where relevant, reach people who have shown interest in our work.

Simple visit counting (no cookies, no consent needed). Separately from the above, we keep a basic tally of how many times each page was viewed and how many people tapped a streaming link such as Spotify or Apple Music. This runs whether or not you accept cookies, because it does not store anything on your device and does not record anything about you: no name, no cookie, no ID, no IP address, no device details, and no time more precise than the calendar date. All we keep is a daily count, so there is no way for us to tell one visitor from another, or to link a page view to a person. We use it only to see which songs and pages people are interested in.

How we use your information

To respond to your enquiry and arrange bookings.
To send your tickets and booking confirmation, and to check you in at the door.
To tell you about our future shows, if you ticked the box when you booked.
To send you our newsletter, if you have subscribed.
To measure how the site is used and improve it.
With your consent, to measure and tailor advertising.

Legal basis (UK GDPR)

We rely on your consent for analytics, advertising cookies, newsletter sign-ups and news of future shows, and on our legitimate interests (and taking steps at your request before any agreement) to respond to booking enquiries. We handle ticket bookings to carry out our agreement with you (your tickets). You can withdraw consent at any time.

Sharing and third parties

We do not sell your data. We use trusted providers to run the site and these tools: Google (Firebase Hosting, Analytics, Tag Manager), Meta Platforms (the Pixel), Stripe (ticket payments), Zapier (which passes ticket bookings to the other tools we use to manage them) and EmailJS (which forwards enquiry notifications to us). Ticket emails are sent from our own Gmail account. Some of these providers may process data outside the UK and EEA under appropriate safeguards.

Data retention

We keep enquiry and subscriber details only as long as needed to deal with your request or while you remain subscribed, ticket bookings for as long as we need them for the show and our accounts, and analytics data for the period set in our analytics tools. You can ask us to delete your details at any time.

Your choices and your rights

Cookies: decline non-essential cookies on the banner, or change your choice at any time here:
You can also use browser controls, the Google Analytics opt-out and your Meta ad preferences.
Your rights: you may ask to access, correct or delete your information, object to processing, or withdraw consent. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. Any changes will appear on this page with a revised date.

Contact

Questions about this policy or your data? Email belloduovoices@gmail.com.